There are important and significant differences between TVOX’s Emergency Calling Service and traditional 911 or E911 service.

It is important to keep the address where you will be using TVOX service current on your TVOX account. If you move or travel with the TVOX adapter, you must change your Emergency Calling Service address with TVOX to ensure your call is routed to the appropriate PSAP. If you dial 911 and you have not updated your Emergency Calling Service address in a timely manner, you may not receive the emergency services you require. However, when you call, it is very important to inform the operator of your exact location.

The difference between TVOX’s Emergency Calling Service and traditional 911 service is that the TVOX VoIP call will be routed to the PSAP's general access line, which is different from the 911 Emergency Response Center. You will need to state the nature of your emergency promptly and clearly, including your location and telephone number, as PSAP personnel will not have this information at hand. PSAP personnel can help you effectively and will take necessary steps to provide you with the appropriate assistance, such as dispatching police, an ambulance and/or a fire truck.

Emergency Calling Service will be unavailable if there is a power outage, broadband service outage, or if your account is suspended. Additionally, Emergency Calling Service may be unavailable due to delays that may occur in updating your Emergency Calling Service address in the appropriate database.

Please be aware that the Emergency Calling Service will not be available for TVOX outside the United States.